F.A.Q. – Trend Merch

F.A.Q.

General

 

Q. Who are you?
A. We are an online company based company that offers awesome officially licensed merchandise to customers in the United States.

 

Q. What is your purpose?
A. Providing you with trendy officially licensed merchandise based on your favorite movies, video games, comics, and tv shows.

 

Q. Why don’t you have a phone number?
A. In order to keep things simple we prefer to use email for all inquires. We are sorry for any inconvenience that causes but it helps keep our company efficient and organized.


Q. What payment methods do you accept?
A. Trend Merch offers Paypal which also happens to accept Visa, MasterCard, American Express, and Discover.

 

Q. Is my info safe?
A. Paypal uses industry standards to protect your information whenever you place an order with Trend Merch. Shopify also utilizes industry standards for protecting credit card and user information.

 

Shipping

Q. What shipping methods do you offer?
A. You will see all shipping methods we offer at checkout but we offer three: Economy,USPS Priority, FedEx.

 

Q. Do you offer free shipping?
A. Yes, from time to time.

 

Q. Do you refund shipping costs?
A. No

 

Q. How long does it take to get my order?
A. 5 days or less of processing + shipping time.

 

Shipping usually takes 3-4 days but in some instances can take up to 10 days after processing.

 

In any case, if it has been over 15 days and your order has not been received send us an email at trendmerch@yahoo.com and we will be happy to assist you.

 

Q. Why aren’t all of my items in the same shipment?
A. Because we rely on multiple suppliers to offer you such a vast inventory your order may be broken up into multiple shipments.

 

Returns and Exchanges

Q. Do you offer returns/exchanges?
A. To see if you qualify click here- https://trendmerch.myshopify.com/pages/return-policy

T-shirts

Q. What can I expect when I buy a licensed shirt from Trend Merch?

A. A high quality subliminally or digitally printed product that features a design based on your favorite licensed movie, tv show, brand, or topic.

 

Q. Are your shirts officially licensed?

A. Yes, Trend Merch only works with suppliers that are officially licensed for all products sold in it’s shop.

 

Q. Why does my shirt smell like vinegar?

A. Our t-shirts might have a slight vinegar scent. It is part of the print process and will disappear after the first wash.